Factors affecting revisit intention in outpatient care in private hospital in Indonesia: Narrative Review

Authors

  • Yane Margaretha Antonio Universitas Indonesia
  • Vetty Yulianty Permanasari Universitas Indonesia

DOI:

https://doi.org/10.46799/jhs.v6i7.2610

Keywords:

inclusion criteria, revisiting intention RVI, ambulatory care, private hospital, Indonesia

Abstract

This narrative review examines the factors influencing revisit intentions among outpatient care patients in private hospitals in Indonesia. The study highlights the significance of service quality, patient satisfaction, trust, and effective complaint handling in shaping patients' willingness to return. Key findings indicate that while technical service quality is vital, non-clinical aspects such as communication, social media engagement, and queue management also play critical roles. Understanding these determinants is essential for hospitals aiming to enhance patient loyalty and ensure competitive healthcare services.

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Published

2025-07-24

Issue

Vol. 6 No. 7 (2025): Journal Health Sains

Section

Articles

License

Copyright (c) 2025 Yane Margaretha Antonio, Vetty Yulianty Permanasari

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